ANTI-FRAUD
ANTI-FRAUD
Fraud Prevention Customer Contact Methods
Scammers impersonate financial institutions to trick people into sharing personal or account information. They may sound convincing by claiming to be from an official department, using urgent language, or referencing recent transactions.
At Native American Bank, we want you to be confident in recognizing red flags. Below are examples of things scammers might say—and how you can tell it’s not really us:
- “We’ve detected suspicious activity on your account. Please verify your username and password so we can take action.” We will never ask for your login credentials. We have access to systems to investigate fraud without needing your password.
- “We sent you a verification code. Can you read it back to us so we can secure your account?” We will never ask for your two-factor authentication code. That code is meant to protect you—only you should enter it.
- “We need remote access to your computer to stop the fraud before it spreads.” We will never ask to access your device. Fraudsters use this tactic to steal information.
- “Your account has been compromised. We need you to move your money to a ‘safe’ account immediately.” We will never ask you to transfer funds to protect them. That’s a common scam tactic designed to get your money into the scammer’s hands.
Whenever someone contacts you for money or information, it’s okay to pause. Hang up and call us using a number you know and trust or contact a local branch officer. Your vigilance is one of the best defenses against fraud.
Trending Fraud Scams & Schemes
Fraud is a serious threat to consumers worldwide and its impact extends far beyond financial losses. Native American Bank has compiled the following resources to help you identify and prevent fraud.
Security Notice: Fraudulent Communications Impersonating Native American Bank
Native American Bank (NAB) is aware of fraudulent activity in which bad actors are impersonating NAB representatives via phone calls and text messages. We want to alert our customers so you can protect yourself and your accounts.
What We’re Seeing
Threat actors are contacting individuals by phone and text messages falsely claiming to represent Native American Bank. These communications may appear to come from a legitimate NAB phone number or email address and may request sensitive information such as account numbers, PINs, passwords, Social Security numbers, or one-time verification codes.
What NAB Will Never Do
- NAB will never call, text, or email you to request your PIN, password, or sensitive information.
- NAB will never ask you to transfer your funds to another account or institution to protect your money
- NAB will never pressure you to act immediately or threaten account closure to obtain your information.
What You Should Do
- Do not provide your personal account information to any unsolicited caller, even if they appear to be from NAB.
- Hang up and contact us directly to verify your communication you are unsure about.
- Do not click links in any suspicious emails.
- Report any suspicious calls, texts, or emails to us immediately.
When in Doubt, Contact Us Directly
If you receive suspicious communication and are unsure whether it’s legitimate. Please contact us directly, or visit one of our branch locations in Browning, MT; Denver, CO; or Tulalip, WA
FCC Information: https://www.fcc.gov/consumers/guides/spoofing
Authorized Push Payment (APP)
In Authorized Push Payment (APP) fraud, a customer is manipulated into transferring funds to a fraudster, who is posing as a genuine payee. Business Email Compromise, Romance Scams, and Investment Scams are all forms of APP fraud.
Business Email Compromise
Criminals send an email message that appears to come from a known source making a legitimate request.
Romance Scams
A criminal adopts a fake persona to gain a victim’s trust and uses the illusion of a romantic relation to manipulate the victim into sending them funds or account information or making transactions on the criminal’s behalf.
Investment Scams
A scammer uses the promise of low or zero-risk investment and guaranteed future returns to lure victims into sending payments.
Financial Grooming
A scammer convinces a victim to purchase a cryptocurrency investment by promising a high return. The investment opportunity is fake, and the funds are stolen.
Advance Fee Fraud
A Fraudster promises something highly valuable in exchange for a relatively small upfront fee, which they steal – leaving the victim with nothing in return. Examples include Lottery Scams and Online and Payday Loan Scams.
Lottery Scams
Lottery Scams promise large lottery winning in return for an initial processing free from the victim.
Online & Payday Loan Scams
A fraud targeting individuals with the promise of a loan in exchange for a fee.
Elder Scams
A senior transfers money to a stranger or imposter for a promised benefit or good that they do not receive.
Employment Scams
A fraudster poses as a potential employer, convincing victims to process financial transactions, or forward them money or personally identifiable information.
Disaster Scams
A fraudster exploits tragedy to defraud their victims, often capitalizing on relief efforts, natural disasters or other catastrophes to steal personal information and funds.
Health Scams
A fraudster targets individuals or the family of individuals with ailing health, taking advantage of their stress and desperation to sell phony health products or steal personally identifiable information.
Family Emergency Schemes
A customer is manipulated into sending funds to a fraudster posing as a family member in crisis.
If you believe you’ve been affected by any of the scams or schemes listed on this page, please contact our fraud department immediately.
Sources: App scams, Payment Systems Regulator, 2022; 2024 Nasdaq Global Financial Crime Report; Business Email Compromise, FBI 2022; Romance Scams, FBI 2022; Business and Investment Fraud, FBI 2022; FinCEN Alert on Prevalent Virtual Currency Investment Scam Commonly Known as Pig Butchering FIN-2023-Alert05, 2023; Types of Consumer Fraud, Office of the Comptroller of the Currency, N.D.; Sweepstakes, Lottery, and Prize Scams, International Association of Better Business Bureaus, 2020; What to know about Advance Fee Loans, FTC, 2022; Advisory on Elder Financial Exploitation, FIN – 2022-A002, 2022; Job Scams, FTC, 2020; Charity and Disaster Fraud, FBI 2022; Common Health Scams Federal Trade Commission Consumer Advice, 2022Scammers Use Fake Emergencies to Steal Your Money, FTC, 2023
